Returns & Refunds

# Return and Refund Policy

At Canyonward, we want you to shop with confidence. Please review the following information before requesting a return or refund.

**Return Eligibility**

Return eligibility depends on the applicable return window, product condition, and any exclusions disclosed on the relevant product page or at checkout.

Items requested for return should generally be unused, unworn, unwashed, and returned with original tags and packaging where applicable.

For hygiene, safety, or other legitimate reasons, certain items may be excluded from return where permitted by applicable law. Any exclusions should be clearly disclosed to customers.

**How to Request a Return**

To begin a return request:

1. Email [Your customer support email].
2. Include your order number and the item you wish to return.
3. Explain the reason for your request.
4. Wait for return instructions before sending the item back.

Please do not send items to an address that has not been confirmed by our support team.

**Damaged, Defective, or Incorrect Items**

If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly with your order number, a description of the issue, and clear photographs where appropriate.

We will review your request and explain the available resolution.

**Refunds**

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method where possible.

The time it takes for a refund to appear may depend on your payment provider or financial institution.

**Return Shipping Costs**

Responsibility for return shipping costs will be communicated during the return process and will be handled according to the published store policy and applicable law.

**Exchanges**

If you need a different size or item, contact our support team to check whether an exchange is available.

**Cancellations**

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after processing or dispatch. Your statutory rights remain unaffected.

**Contact**

For return or refund assistance, email [Your customer support email].

Please replace this general policy with your actual return window, exclusions, and refund arrangements before publishing.